Assent Compliance Support

The Assent Compliance Support team is available to provide answers to questions regarding the Assent Compliance Platform, regulatory requirements and much more. Please select if you are an Assent Compliance customer or a supplier.

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Customer Help Center

Are you looking for guidance on a complex issue? Visit our Help Center for information and guidance on subjects ranging from technical support to regulatory requirements.

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Frequently Asked Questions

Review frequently asked questions to quickly find answers for common issues.

Still looking for an answer?Visit the Help Center for more resources on a wide range of topics.

  • Logging In & Out of the Assent Compliance Manager

    Logging In

    After an account has been created, and the user has added credentials to the Profile section, they will receive an email welcoming them to the Assent Compliance Manager.

    This email contains login details such as username, temporary password and a URL for the manager.

    1. Open the email.
    2. Click the blue URL token located under "Sign in to your account."
      You will be brought to the Assent Compliance Manager Login page.
    3. Enter the username from the email in the username field.
    4. Enter the temporary password provided in the welcome email in the password field.
    5. Click the Login button.
      You will be prompted to create a new password, adherent to the Assent Password Complexity Standard.
    6. Enter your new password into the password fields provided.
    7. Click the Login button.

    Logging Out

    At the end of the session, you are required to log out of the Assent Compliance Manager. Click the menu on the top right of the page to expand it and click Log out:

  • Resetting a User Password

    The system administrator can reset a user’s password when required.

    Please Note: User management and permissions are not enabled by default. Speak to your system administrator for more information.

    1. Click the menu on the top right of the page to expand it and click Profile:
    2. On the Profile page, click to expand the User List.
    3. Select the user, click the three dots to open the drop-down menu and click Reset Password.
    4. Click confirm.
      The user will receive an email containing new login credentials.
  • Adding a User to the Assent Compliance Manager

    Adding A User

    A system administrator must add a new user in order to grant access to the Assent Compliance Manager.

    Please Note: User management is not enabled by default.

    1. Click the Menu on the top right of the page to expand it and click Profile:
    2. On the Profile page, click to expand the User List.
    3. Click the Add New User button:
    4. Enter the required basic information in the pop-up window:
    5. Click Save.
      Note: The user will be visible under the User List on the Profile page and will receive a welcome email with their credentials.
  • How to Submit a Ticket With the Assent Customer Support Team

    When issues arise, you can submit a ticket to receive assistance from our Customer Support team. Submit a ticket in one of the in the following ways:

    • Via email at customersupport@assentcompliance.com.
    • Via Assent’s Customer Support Center:
      • Click the "Help" button on the bottom right corner of the page.

    When creating a ticket with our Customer Support team, we request that you provide the necessary information to assist the team in reproducing your issue, including:

    • A summary of the issue.
    • Steps that Assent can take to reproduce your issue.
    • The result that you encountered, and the result you were expecting.
    • The time the issue occurred.
    • The browser you were using.
    • Additional information.

    The above information, accompanied by screenshots and necessary attachments, help to enable efficient responses.

Assent offers 24/7 customer phone support as well as direct multi-lingual support. Contact our team by phone or email at:

Ask Our Support Team

Our customer support team is able to answer or provide guidance on a wide range of issues. Submit your question or problem directly, and you will be contacted shortly.

Thank you for your message.

A specialist will be in touch with you shortly.

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Support For Suppliers

Are you looking for guidance on a complex issue? Visit our Help Center for information and guidance on subjects ranging from technical support to regulatory requirements.

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Frequently Searched Topics

Review the most frequently searched topics to quickly find answers for common issues.

Still looking for an answer?Visit the Help Center for more resources on a wide range of topics.

  • Conflict Minerals

    Conflict Minerals SEC Dodd Frank Section 1502 of the Dodd-Frank Act was signed into law on July 21, 2010. SEC Issuers must provide disclosure under Conflict Mineral Provision if "Conflict Minerals are necessary to the functionality or production of a product manufactured". Conflict Minerals include... continue reading

  • Completing a CMRT Form (version 5.12)

    Completing a CMRT Form Welcome to the Assent Compliance Conflict Minerals Reporting Template (CMRT) guide. This guide provides comprehensive and direct instructions on filling out a CMRT 5.12 form. The CMRT is broken down into five sections: Company Information. Sourcing Questions. Policy Question... continue reading

  • Frequently Asked Questions (EU RoHS)

    What is the EU RoHS Directive? The EU RoHS Directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 outlines the restriction of the use of certain hazardous substances in electrical and electronic equipment.  EU RoHS refers to the original RoHS Directive 2002/95/EC a... continue reading

  • Frequently Asked Questions (REACH Regulation)

    What is the REACH Regulation? The European Union’s (EU) REACH Regulation (EC 1907/2006) pertains to the Registration, Evaluation, Authorisation and Restriction of Chemicals. Implemented with the goal of protecting people and the environment from potentially harmful chemical substances, the REACH... continue reading

  • REACH SVHC Request

    What is this request about? REACH stands for Registration, Evaluation, Authorisation and Restriction of Chemicals and SVHC stands for Substances of Very High Concern. With this request, your customer is asking for REACH SVHC declarations that state whether or not the parts/products that you supply t... continue reading

  • California Proposition 65 - Manufacturer

    The Safe Drinking Water and Toxic Enforcement Act, also known as Proposition 65, is an environmental protection regulation designed to protect residents and the environment from excessive exposure to harmful chemical carcinogens and other toxins. Introduced in California in 1986, Proposition 65 requ... continue reading

Assent offers 24/7 supplier phone support as well as direct multi-lingual support. Contact our team by phone or email at:

Ask Our Support Team

Our supplier support team is able to answer or provide guidance on a wide range of issues from regulatory requirements to how to submit a declaration. Submit your question or problem directly, and you will be contacted shortly.

Thank you for your message.

A specialist will be in touch with you shortly.

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